Mehiläinen appointment booking accessibility statement

This accessibility statement applies to the service https://ajanvaraus.mehilainen.fi/.

Our goal is to provide digital services that are accessible to all users. This accessibility statement explains the deficiencies in the service's accessibility and how you can provide feedback and suggestions for improvement regarding the site's accessibility. This accessibility statement was published on April 11, 2025.

The description of the site's accessibility is based on assessments by Mehiläinen and an external expert organization.

Digital Service Accessibility Status

The service largely meets accessibility requirements (WCAG criteria 2.1 level AA). The main deficiencies in the online service are described later in this statement.

The accessibility of the website is continuously evaluated with the help of accessibility tools. Accessibility is taken into account in the development of all new features.

Alternative ways of using the services

Alternatively, you can contact Mehiläinen’s customer service, which is open around the clock.

The customer service number is +358 (0)10 414 00 (local network rate/mobile charge) (local network rate/mobile charge) (€0.084/min).

Contents or functions that are not yet accessible

Users may notice accessibility issues on our site. Below is a list of the ones we have detected and identified.

Online Appointment Booking:

Perceptibility

• Essential information is not conveyed to assistive devices.
  Instructions for calls are conveyed visually but not programmatically. (1.3.1)
• Group labels are not programmatically associated with sections.
  Labels for selection button and checkbox groups are not programmatically associated with sections. (1.3.1)
• There are deficiencies in describing the purpose of input fields.
  Input fields are not identified with appropriate autocomplete attributes. (1.3.5)
• There are deficiencies in content responsiveness.
  Some content requires two-way scrolling when the display is narrowed to 320 CSS pixels wide. (1.4.10)
• There are deficiencies in contrast.
  The contrast of the calendar element is not strong enough in some places. (1.4.11)

Operability

• There are deficiencies in keyboard and assistive device use for some elements.
  The service menu is not smoothly operable with just a keyboard or assistive devices across alltechnologies. (2.1.1)
• There are deficiencies in focus order.
  The focus order is not logical in some places. (2.4.3)
• The purpose of some links may be unclear to the user.
  There are links on the site whose purpose may be unclear to the user. (2.4.4)

Usability

• The time limit for logging in is not clearly stated in the Confirm Reservation Details section (WCAG 2.2.1)

Understandability

• There are deficiencies in instructions.
  Some input fields do not provide detailed instructions on the correct input method. (3.3.2)
• The error description is not accurate.
  The error message for some input fields is not accurate. (3.3.3)

Robust

• Some elements lack a descriptive accessible name.
  The service has elements that lack an accessible name or whose accessible name is not descriptive. (4.1.2)
• Not all elements have descriptive roles.
  The service has elements that do not have descriptive roles. (4.1.2)
• There are deficiencies in messages indicating state.
  Some state-indicating messages are not conveyed programmatically or have deficiencies in their conveyance. (4.1.3)

Give feedback on accessibility

If you notice any issues with the website’s accessibility, please submit feedback to the site’s administrator first. Your feedback will be replied to within 14 days.

Open the feedback formExternal link

If you are not satisfied with the reply or do not receive a reply within two weeks, you can submit a notification to Traficom. Traficom’s website provides detailed information on how to submit a notification and how the matter will be processed.

Contact information of the supervisory authority

Finnish Transport and Communications Agency Traficom
Digital Accessibility Supervision Unit
www.webaccessibility.fi
saavutettavuus@traficom.fi
telephone switchboard 029 534 5000

We are continuously working to improve accessibility.