Mehiläinen appointment booking accessibility statement

This accessibility statement applies to the service https://ajanvaraus.mehilainen.fi/. The statement was prepared on 23 September 2020 and updated on 7 May 2024. We undertake to ensure the accessibility of our services according to the Act on the Provision of Digital Services (306/2019).

We have assessed the accessibility of the service ourselves. In addition, an external accessibility expert has evaluated the accessibility of different parts of the service. The deficiencies and development targets for accessibility identified in the assessment have been corrected or will be corrected as soon as possible.

Digital Service Accessibility Status

Partially meets accessibility requirements (WCAG criteria 2.1 level AA). The main deficiencies in the online service are described later in this statement.

The accessibility of the website is continuously evaluated with the help of accessibility tools. Accessibility is taken into account in the development of all new features.

Alternative ways of using the services

Alternatively, you can contact Mehiläinen’s customer service, which is open around the clock.

The customer service number is +358 (0)10 414 00 (local network rate/mobile charge) (local network rate/mobile charge) (€0.084/min).

Contents or functions that are not yet accessible

Users may notice accessibility issues on our site. Below is a list of the ones we have detected and identified.

Online Appointment Booking:

Perceptibility

• Some form field labels are not programmatically linked to fields (WCAG 1.3.1).
• Background and text contrasts do not meet requirements in all areas (WCAG 1.4.3).
• The service has a scalability issue when text is enlarged to 200% (WCAG 1.4.4).
• Appointment booking has some focusing problems (WCAG 1.3.1).

Operability

• The time limit for logging in is not clearly stated in the Confirm Reservation Details section (WCAG 2.2.1).
• The service lacks a skip link directly to the content (WCAG 2.4.1).

Robust

• Some elements do not have accessible names (WCAG 4.1.2).
• Some interactive controls are nested (WCAG 4.1.2).
• There are issues with screen reader use in location information (WCAG 4.1.2).

Mobile Interface

Perceptibility

• Some heading indicators are inconsistent (WCAG 1.3.1).
• Appointment booking has empty focuses (WCAG 1.3.1).
• The number of filters in appointment booking is not communicated to screen readers (WCAG 1.3.1).
• Text grouping in appointment booking is unclear to screen readers (WCAG 1.3.1).

Operability

• The time limit for the appointment booking cannot be adjusted (WCAG 2.1.1).
• The appointment search listing has a keyboard trap (WCAG 2.1.2, 2.4.3).
• The appointment search field cannot be accessed with screen readers (WCAG 2.1.1, 2.4.3).
• Some links cannot be opened with screen readers (WCAG 2.1.1).
• Some buttons cannot be used with screen readers (WCAG 2.1.1, 2.4.3).

Understandable

• When booking an appointment, the identification of an incorrect field in the booking data is partially unclear (WCAG 3.3.3).

Robust

• Not all buttons are correctly marked as buttons or are mislabelled (WCAG 4.1.2).
• Not all buttons have associated labels (WCAG 4.1.2).
• The calendar does not function optimally with screen readers (WCAG 4.1.3).
• Screen readers are not always notified of view changes, successful operations, or when character limits are reached (WCAG 4.1.3).

Give feedback on accessibility

If you notice any issues with the website’s accessibility, please submit feedback to the site’s administrator first. Your feedback will be replied to within 14 days.

Open the feedback formExternal link

If you are not satisfied with the reply or do not receive a reply within two weeks, you can submit a notification to the Regional State Administrative Agency for Southern Finland. The Regional State Administrative Agency for Southern Finland’s website provides detailed information on how to submit a notification and how the matter will be processed.

Contact information of the supervisory authority

Regional State Administrative Agency for Southern Finland
Accessibility Monitoring Unit
www.saavutettavuusvaatimukset.fiExternal link
saavutettavuus@avi.fi
Telephone (switchboard) +358 (0)295 016 000

We are continuously working to improve accessibility.