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Accessibility statement of the Mehilainen.fi website
This accessibility statement applies to the mehilainen.fi website. The statement was prepared on 29 September 2020 and updated on 5 July 2024. We undertake to ensure the accessibility of our services according to the Act on the Provision of Digital Services (306/2019)External link.
Accessibility assessment
We have assessed the accessibility of the service ourselves. In addition, an external accessibility expert has evaluated the accessibility of different parts of the service. The deficiencies and development targets for accessibility identified in the assessment have been corrected or will be corrected as soon as possible.
Digital service accessibility status
Partially meets accessibility requirements (WCAG criteria 2.2 level AA). The main deficiencies in the online service are described later in this statement.
The accessibility of the website is continuously evaluated with the help of accessibility tools. Accessibility is taken into account in the development of all new features.
Alternative ways of using the services
Alternatively, you can contact Mehiläinen’s customer service, which is open around the clock.
The customer service number is +358 (0)10 414 00 (local network rate/mobile charge).
Contents or functions that are not yet accessible
Users may notice accessibility issues on our site. Below is a list of the ones we have detected and identified.
Perceptibility
- There are no subtitles in all video content available on the website and, in some cases, no corresponding content is available in text format (WCAG 1.2.2).
- Missing or inconsistent headers (WCAG 1.3.1).
- PDF files cannot be accessed with screen readers (WCAG 1.3.1).
- Background and text contrasts do not meet requirements in all areas (WCAG 1.4.3).
- Some of the contents do not change when the text size is changed (WCAG 1.4.4).
Operability
- Searches do not work optimally with the screen reader (WCAG 2.1.1).
- Some of the page titles are missing (WCAG 2.4.2).
- There are shortcomings in the focus shown in the online store (WCAG 2.4.7).
- The visible label and accessible name do not always match (WCAG 2.5.3).
- Some interactive elements do not meet the minimum size requirement (WCAG 2.5.8).
Robust
- Some labels are missing from form fields (WCAG 4.1.2).
- Some alt texts are missing from Inline frames(WCAG 4.1.2).
Give feedback on accessibility
Creation method: Effective assessment performed by a third party on whether the website or mobile application fulfils the requirements of directive 2016/2102/EU.
The statement was last revised on 23 September 2020.
Feedback and contact information
If you notice any issues with the website’s accessibility, please submit feedback to the site’s administrator first. Your feedback will be replied to within 14 days.
Open the feedback formExternal link
If you are not satisfied with the reply or do not receive a reply within two weeks, you can submit a notification to the Regional State Administrative Agency for Southern Finland. The Regional State Administrative Agency for Southern Finland’s website provides detailed information on how to submit a notification and how the matter will be processed.
Contact information of the supervisory authority
Regional State Administrative Agency for Southern Finland
Accessibility Monitoring Unit
www.saavutettavuusvaatimukset.fi
saavutettavuus@avi.fi
Telephone (switchboard) +358 (0)295 016 000
We are continuously working to improve accessibility.
