Accessibility statement of the Mehilainen.fi website

This accessibility statement applies to the online service mehilainen.fi.

Our goal is to provide digital services that are accessible to all users. This accessibility statement explains the deficiencies in the service's accessibility and how you can provide feedback and suggestions for improvement regarding the site's accessibility. This accessibility statement was published on 11.5.2025.

The description of the site's accessibility is based on assessments by Mehiläinen's developers and an external expert organization.

Digital service accessibility status

The service largely meets accessibility requirements (WCAG criteria 2.1 level AA). The main deficiencies in the online service are described later in this statement.

The accessibility of the website is continuously evaluated with the help of accessibility tools. Accessibility is taken into account in the development of all new features.

Alternative ways of using the services

Alternatively, you can contact Mehiläinen’s customer service, which is open around the clock.

The customer service number is +358 (0)10 414 00 (local network rate/mobile charge).

Contents or functions that are not yet accessible

Users may notice accessibility issues on our site. Below is a list of the ones we have detected and identified.

Perceptibility

• Video subtitles have deficiencies
  • Some videos lack subtitles or have typos in the subtitles. (1.2.1)
• Information on the current phase is not conveyed to assistive devices
  • The current phase of the phase element is not programmatically marked. (1.3.1)
• Headings have deficiencies
  • Not all texts functioning as headings are programmatically marked as headings. Headings do not always follow the correct heading hierarchy. (1.3.1)
• Reading order has deficiencies
  • in Some Places Additional information is placed in a deficient location, making it difficult to locate. (1.3.2)
• Deficiencies in describing the purpose of input fields
  • Input fields are not identified with appropriate autocomplete attributes. (1.3.5)
• Text contrast has deficiencies
  • There are areas in the service where the text content contrast with the background is insufficient. (1.4.3)

Operability

• Deficiencies in keyboard and assistive device use for some elements
  • Some elements are not smoothly operable with just a keyboard or assistive devices across all technologies. (2.1.1)
• Focus order has deficiencies
  • The focus order is not logical in some places. (2.4.3)
• The purpose of some links may be unclear to the user
  • There are links on the site whose purpose may be unclear to the user. (2.4.4)
• Not all elements receive visible focus
  • There are elements in the service that do not receive visible keyboard focus. (2.4.7)
• Usage requires path-based control elements
  • There are elements in the service that are used with horizontal swipe gestures. (2.5.1)

Understandable

• Language is not programmatically marked correctly
  • There are areas in the service where the language is not programmatically marked with the correct language attribute. (3.1.2)
• Instructions have deficiencies
  • Some input fields do not provide detailed instructions on the correct input method. (3.3.2)
• Error description is not accurate
  • The message related to the incorrectness of email and phone number is not accurate. (3.3.3)

Robust

• Deficiencies in state announcements
  • There are elements in the service where different states are announced inadequately. (4.1.2)
• Some elements lack a descriptive accessible name
  • There are elements in the service that lack an accessible name or whose accessible name is not descriptive. (4.1.2)

Feedback and contact information

If you notice any issues with the website’s accessibility, please submit feedback to the site’s administrator first. Your feedback will be replied to within 14 days.

Open the feedback formExternal link

If you are not satisfied with the reply or do not receive a reply within two weeks, you can submit a notification to the Traficom. Traficom’s website provides detailed information on how to submit a notification and how the matter will be processed.

Contact information of the supervisory authority

Finnish Transport and Communications Agency Traficom
Digital Accessibility Supervision Unit
www.webaccessibility.fi
saavutettavuus@traficom.fi
telephone switchboard 029 534 5000

We are continuously working to improve accessibility.