Frequently asked questions

If your appointment was less than 60 days ago, you can leave a call request for a specialist on the front page of Mehiläinen’s website in the section “Leave a call request” . In OmaMehiläinen, you can also leave a call request and send a message to the professional who was in charge of your care. Occupational health customers can send a message or leave a call request to their occupational health team in OmaMehiläinen, if necessary. You can also contact our customer service by phone at 010 414 00 (local network rate/mobile charge) (open 24/7) or by sending us a message in the chat service of our online booking system .

You can cancel a call request in the OmaMehiläinen service , by contacting our customer service at 010 414 00 (local network rate/mobile charge) (open 24/7) or by sending us a message in the chat service of our online booking system .

If your prescription hasn’t expired, you can request a renewal in the OmaMehiläinen service . If you want to ask about a renewal by phone, you can leave a call request with the specialist who wrote the prescription on the website or in OmaMehiläinen.

You can also contact our customer service by phone at 010 414 00 (local network rate/mobile charge) (open 24/7) or by sending us a message in the chat service of our online booking system . If you wish, you can also make an appointment to renew the recipe.

Please remember that medicines affecting the central nervous system, for example, cannot be renewed over the phone without a treatment relationship.

If your appointment was less than 60 days ago, you can leave a call request to the professional who wrote the absence certificate in the OmaMehiläinen service or online. You can also leave a call request by contacting our customer service by phone at 010 414 00 (local network rate/mobile charge) (open 24/7) or by sending us a message in our chat service.

You can see your appointment records, test results, X-rays and MRI images in the OmaMehiläinen service . Almost all information about your appointments is available in OmaMehiläinen. You can also print out your patient records and test results through OmaMehiläinen. If, however, you want your patient records or images on paper, see more detailed instructions here.

You can check directly with your insurance company or with the professional who has promised to send the request to the insurance company. If your appointment was less than 60 days ago, you can leave a call request to the professional in the OmaMehiläinen service or online. You can also leave a call request by contacting our customer service by phone at 010 414 00 (local network rate/mobile charge) (open 24/7) or by sending us a message in our chat service.

On our website, you can view information about all of the Mehiläinen clinics. If you need help finding your nearest clinic, you can also contact our customer service by phone at 010 414 00 (local network rate/mobile charge) (open 24/7) or by sending us a message in the chat service . You can also contact the healthcare professionals in our customer service via WhatsApp or Facebook. We are online on social media every day from 8 a.m. to 4 p.m.

You can find Mehiläinen’s service numbers on our website.

You can find Mehiläinen’s contact information on our website.

You can submit a call request to the doctor. If your appointment was less than 60 days ago, you can leave a call request to the doctor in the OmaMehiläinen service or online . You can also leave a call request by contacting our customer service by phone at 010 414 00 (local network rate/mobile charge) (open 24/7) or by sending us a message in our chat service. Depending on the situation, the doctor may charge a fee for this service.

You can book an appointment for the most common vaccines (influenza, hepatitis A, hepatitis A and B, tetanus, diphtheria, tick-borne encephalitis, pneumococcus and TBE) directly in Mehiläinen’s booking system. If you cannot find a suitable appointment, you can also contact our customer service by phone at 010 414 00 (local network rate/mobile charge) (open 24/7) or by sending us a message in the chat service.

You can find information about Mehiläinen's acute care and the related policy on our website.

Our online booking system shows available appointments per city and clinic. If there are no available appointments for the desired date with your search criteria, the system will suggest the next available appointments at the nearest clinic.

You can also contact our customer service by phone at 010 414 00 (local network rate/mobile charge) (open 24/7) or by sending us a message in the chat service of our online booking system . You can also contact the healthcare professionals in our customer service via WhatsApp, Facebook or Twitter. We are online on social media every day from 8 a.m. to 4 p.m.

You can give us feedback through the feedback form on our website.

If you want to submit an objection pursuant to Section 10 of the Finnish Act on the Status and Rights of Patients to the director responsible for health care in the health care unit in question, you can directly contact the clinic's patient ombudsman or the physician responsible for your care. You can find the information of professionals responsible for care on the clinic pages in the clinic search.

You can access your information by logging in to the OmaMehiläinen service or by using the OmaMehiläinen app. You can view your previous and upcoming appointments, open referrals, test results and prescriptions.

Patient data are stored in Mehiläinen’s patient information system and in the Patient Data Repository which is part of the national health archive, i.e. Kanta services. Visit My Kanta to give your consent, and your information from appointments in both public and private health care will be displayed in My Kanta.

You can browse specialists on our website and filter your search results by specialty and area. If you have any questions, you can also contact our customer service by phone at 010 414 00 (local network rate/mobile charge) (open 24/7) or by sending us a message in the chat service of our online booking system . You can also contact the healthcare professionals in our customer service via WhatsApp, Facebook or Twitter. We are online on social media every day from 8 a.m. to 4 p.m.

Our online booking system shows available appointments per city and clinic. If there are no available appointments for the desired date with your search criteria, the system will suggest the next available appointments at the nearest clinic.

You can also contact our customer service by phone at 010 414 00 (local network rate/mobile charge) (open 24/7) or by sending us a message in the chat service of our online booking system . You can also contact the healthcare professionals in our customer service via WhatsApp, Facebook or Twitter. We are online on social media every day from 8 a.m. to 4 p.m.

You can easily cancel your appointment 24 hours in advance in the OmaMehiläinen service. If you have booked your appointment online, use the cancellation link in the e-mail confirmation to cancel the appointment.

You can also cancel your appointment by calling our customer service at 010 414 00 (local network rate/mobile charge) (open 24/7) or our service number 020 33 4400 (Mon–Sun from 6 a.m. to 10 p.m.). Dental appointments can be booked or cancelled by calling 010 273 8000 (local network rate/mobile charge) (open 24/7). Our customer service chat is also available.

We reserve the right to charge a fee for services cancelled later than 24 hours before the appointment or not cancelled at all.

You can see our available appointments in our online booking system. On the page, select a person or service, your city or region and the desired date, and the page will display the available appointments. Occupational health customers can log in to the occupational health booking system by selecting “Occupational health” at the top of the page and filling in the required information.

Not all appointments can be booked online. You can also ask about available appointments by contacting Mehiläinen's customer service by phone at 010 414 00 (local network rate/mobile charge) (open 24/7) or in our chat service.

Appointments can be booked in our online booking system . Select a person or service, your city or region and the desired date, and the page will display the available appointments. Occupational health customers can log in to the occupational health booking system by selecting “Occupational health” at the top of the page and filling in the required information. Not all appointments can be booked online. You can also ask about available appointments by contacting our customer service. The general number for booking appointments is 010 414 00 (local network rate/mobile charge) and the number for booking occupational health appointments is 010 414 0666 (local network rate/mobile charge) (open 24/7).

You can book a longer appointment if you have been instructed to do so. If you are booking an appointment for a health examination with an occupational health nurse, log in to the booking page by following the “Occupational health” link at the top of the online booking system.

Select your occupational health nurse and the instructed duration in the “Vastaanotto/Terveystarkastus” (‘Appointment/Health Check’) section. If you need a longer appointment with a nurse, please contact our customer service at 010 414 00 (local network rate/mobile charge) (open 24/7).

If you need to book a longer appointment, you can book two back-to-back appointments, if you have been instructed to do so. If you are booking an appointment for a health examination with an occupational health nurse, log in to the booking page by following the “Occupational health” link at the top of the online booking system.

Select your occupational health nurse and the instructed duration in the “Vastaanotto/Terveystarkastus” (‘Appointment/Health Check’) section. If you need a longer appointment with a nurse, please contact our customer service at 010 414 00 (local network rate/mobile charge) (open 24/7) or in the chat service of our online booking system.

That depends on the nature of your ailment. Some Mehiläinen clinics offer acute care services that can be used without making an appointment. You can check if a specific clinic offers such services by going to the online booking service and typing “Acute care” or “Acute care, injuries” in the “Person or Service” field and the desired clinic in the “Clinic or Region” field. You can also contact our customer service by phone at 010 414 00 (local network rate/mobile charge) (open 24/7) or by sending us a message in the chat service of our online booking system.

If you do not have a Finnish personal identity code or the system does not recognise the information you filled in, please contact our customer service at 010 414 00 (local network rate/mobile charge) (open 24/7) or via the chat service in the online booking system.

You can try updating or changing your browser. However, if the problem persists, you can send us feedback or contact our customer service (010 414 00 (local network rate/mobile charge), open 24/7) or our chat service. You can also contact the healthcare professionals in our customer service via WhatsApp, Facebook or Twitter. We are online on social media every day from 8 a.m. to 4 p.m.

You can conveniently register using the Mehiläinen OmaMehiläinen app, at the service point, or via the self-registration kiosk.

If you are visiting for the first time, please register at our service point. At the service point, you will receive, among other things, a form regarding the shared use of the patient register, which you can fill out while you wait.

Please enter your personal identity code in the format DDMMYYCNNNT (DD: day of birth, MM: month of birth, YY: last two digits of the year of birth, C: identifier for the century (born in the 1900s (-), born in the 2000s (A)), NNN: personal identifier and T: check character). Please check that there are no typos in the name. If you have not used Mehiläinen’s services before, do not have a Finnish personal identity code or the system does not recognise the information you filled in, please contact our customer service at 010 414 00 (local network rate/mobile charge) (open 24/7) or via our chat service.

If you do not have a valid e-mail address, you can book an appointment by contacting our customer service by phone at 010 414 00 (local network rate/mobile charge) (open 24/7) or by sending us a message in the chat service.

If you cannot find a suitable appointment, you can always contact our customer service for advice. We will always try to find the best solution for you in your situation. You can contact our customer service by phone at 010 414 00 (local network rate/mobile charge) (open 24/7) or by sending us a message in the chat service.

You can view your appointments by logging in to the OmaMehiläinen service or by using the OmaMehiläinen app. You can also contact our customer service by phone at 010 414 00 (local network rate/mobile charge) (open 24/7) or by sending us a message in our chat service.

You can browse specialists on our website and filter your search results by specialty and area.

If you have any questions, you can also contact our customer service by phone at 010 414 00 (local network rate/mobile charge) (open 24/7) or by sending us a message in the chat service of our online booking system.

You can also contact the healthcare professionals in our customer service via WhatsApp, Facebook or Twitter. We are online on social media every day from 8 a.m. to 4 p.m.

Our online booking system shows available appointments per city and clinic. If there are no available appointments for the desired date with your search criteria, the system will suggest the next available appointments at the nearest clinic.

You can also contact our customer service by phone at 010 414 00 (local network rate/mobile charge) (open 24/7) or by sending us a message in the chat service of our online booking system . You can also contact the healthcare professionals in our customer service via WhatsApp, Facebook or Twitter. We are online on social media every day from 8 a.m. to 4 p.m.

You can easily cancel your appointment 24 hours in advance in the OmaMehiläinen service. If you have booked your appointment online, use the cancellation link in the e-mail confirmation to cancel the appointment.

You can also cancel your appointment by calling our customer service at 010 414 00 (local network rate/mobile charge) (open 24/7) or our service number 020 33 4400 (Mon–Sun from 6 a.m. to 10 p.m.). Dental appointments can be booked or cancelled by calling 010 273 8000 (local network rate/mobile charge) (open 24/7). Our customer service chat is also available.

We reserve the right to charge a fee for services cancelled later than 24 hours before the appointment or not cancelled at all.

You can see our available appointments in our online booking system. On the page, select a person or service, your city or region and the desired date, and the page will display the available appointments. Occupational health customers can log in to the occupational health booking system by selecting “Occupational health” at the top of the page and filling in the required information.

Not all appointments can be booked online. You can also ask about available appointments by contacting Mehiläinen's customer service by phone at 010 414 00 (local network rate/mobile charge) (open 24/7) or in our chat service.

Some tests can be booked in our online booking system. Check the name of the test in your referral and enter it in the “Service” field. Select the city or region to see available appointments. Other tests can be booked by calling 010 414 00 (local network rate/mobile charge) (open 24/7).

You can book a longer appointment if you have been instructed to do so. If you are booking an appointment for a health examination with an occupational health nurse, log in to the booking page by following the “Occupational health” link at the top of the online booking system. Select your occupational health nurse and the instructed duration in the “Vastaanotto/Terveystarkastus” (‘Appointment/Health Check’) section. If you need a longer appointment with a nurse, please contact our customer service at 010 414 00 (local network rate/mobile charge) (open 24/7).

If you do not have a Finnish personal identity code or the system does not recognise the information you filled in, please contact our customer service at 010 414 00 (local network rate/mobile charge) (open 24/7) or via the chat service in the online booking system.

You can try updating or changing your browser. However, if the problem persists, you can send us feedback or contact our customer service (010 414 00 (local network rate/mobile charge), open 24/7) or our chat service . You can also contact the healthcare professionals in our customer service via WhatsApp, Facebook or Twitter. We are online on social media every day from 8 a.m. to 4 p.m.

You can sign up in the OmaMehiläinen app, at the clinic’s service desk or by scanning your Kela card at a self-service registration kiosk. If this is your first visit to Mehiläinen, please sign up at our service desk. You will be given a form concerning the shared use of patient registers, which you can fill in while waiting.

You can view your appointments by logging in to the OmaMehiläinen service or by using the OmaMehiläinen app. You can also contact our customer service by phone at 010 414 00 (local network rate/mobile charge) (open 24/7) or by sending us a message in our chat service.

Call our centralised number for procedure appointments at 010 414 0300 (local network rate/mobile charge) on weekdays (Mon–Thu from 8 a.m. to 6 p.m. and Fri from 8 a.m. to 4 p.m.).

You can sign up in the OmaMehiläinen app, at the clinic’s service desk or by scanning your Kela card at a self-service registration kiosk. If this is your first visit to Mehiläinen, please sign up at our service desk. You will be given a form concerning the shared use of patient registers, which you can fill in while waiting.

Our online booking system shows available appointments per city and clinic. If there are no available appointments for the desired date with your search criteria, the system will suggest the next available appointments at the nearest clinic.

You can also contact our customer service by phone at 010 414 00 (local network rate/mobile charge) (open 24/7) or by sending us a message in the chat service of our online booking system. You can also contact the healthcare professionals in our customer service via WhatsApp, Facebook or Twitter. We are online on social media every day from 8 a.m. to 4 p.m.

Appointments for procedures are booked through our customer service or the clinic. Ask about available appointments by calling us at 010 414 00 (local network rate/mobile charge) (open 24/7).

Unfortunately, it is not possible to book appointments for procedures such as gastroscopic endoscopy, excision of nevus or other minor surgical procedures via the online booking system. Instead, please contact the clinic by phone on +358 10 414 0112 (exchange). The person taking your call will provide you with preparation instructions and reserve a sufficient amount of time for the procedure.

Local and general anaesthesia involve the risk of the contents of the stomach entering the windpipe, which may cause problems. Your stomach must be empty when you arrive for the procedure in order to ensure your safety. Our hospital will provide you with instructions on how to prepare for the operation.

Dental inflammations may have a significant impact on the outcome of joint replacement surgery. The only symptom of severe gingivitis might be bleeding when brushing your teeth but, in practice, it is the same as an open wound the size of the palm of your hand, through which bacteria can enter your circulatory system. If your teeth are in good condition, they do not pose any risks regarding the outcome of the operation. Dental inflammations may also prevent other operations from being performed. Remember to check this at the doctor’s appointment.

The most important thing is to tell the nurses and doctors that you are afraid. You should also tell them how you want your fear to be managed. Some feel reassured by details, while others do not want to hear anything that is not relevant. The medical staff must be able to discuss certain things with you, but you can spend most of the time in the operating room while listening to music on headphones, for instance.

It is possible to administer a sedative in a procedure that involves anaesthesia so that you can doze off or sleep. An arrangement can be made that you will arrive at the hospital a little earlier in order to be administered the sedative in advance.

Remaining awake during surgery is extremely rare in modern medicine. Your consciousness during surgery is monitored at Mehiläinen with an anaesthesia depth monitor and other devices. The monitors allow for controlling the depth of anaesthesia, making it impossible to remain awake during the surgery.

Read more: Treatment path at Mehiläinen’s hospitals

In the case of non-urgent procedures, the procedure should always be re-scheduled if you have a cold, fever or a similar respiratory tract infection. Healthy people have the best ability to recover from surgery. Local and general anaesthesia may make the symptoms of cold worse, for example, by increasing coughing or prolonging the condition. Surgical wounds also heal better and faster if you are healthy.

Any scratches, wounds, pimples or rash on the skin increase the risk of the surgical wound becoming infected. The hair on the area to be operated should not be removed, as this may cause cuts and increase the risk of infection. If there are scratches, a rash or redness on the area to be operated, you should contact the hospital urgently.

If the procedure involves general anaesthesia, you can drink and eat when you feel that you have recovered and you do not experience nausea. On the day of the procedure, your fluid balance will be maintained intravenously and you will be given medication for the pain. Certain strong painkillers can cause nausea. Consequently, you should start drinking and eating later on and not immediately after waking up.

The rate of recovery after a procedure varies greatly between individuals. After general anaesthesia, you may feel drowsy and tired and your throat may feel sore. Any areas where a local anaesthetic has been administered may feel numb and its motility may be reduced after anaesthesia. However, your condition will continue to improve and you will recover surprisingly quickly. The recovery time is proportional to the duration and extent of the procedure.

In order to be discharged, the following criteria must be met, among others:

• you do not experience intense pain or nausea
• you can drink or eat
• you can urinate normally
• you have an adult to escort you on your way home and accompany you for the next 24 hours
• you have been given home care instructions orally and in writing

Your functional capacity may be reduced after local or general anaesthesia. Surgical patients often need help in normal activities after being discharged.

In order to perform an ambulatory surgery, you must have someone to accompany you at home. Otherwise, you must spend the night in the hospital.

You can easily cancel your appointment 24 hours in advance in the OmaMehiläinen service . If you have booked your appointment online, use the cancellation link in the e-mail confirmation to cancel the appointment.

You can also cancel your appointment by calling our customer service at 010 414 00 (local network rate/mobile charge) (open 24/7) or our service number 020 33 4400 (Mon–Sun from 6 a.m. to 10 p.m.). Dental appointments can be booked or cancelled by calling 010 273 8000 (local network rate/mobile charge) (open 24/7). Our customer service chat is also available.

We reserve the right to charge a fee for services cancelled later than 24 hours before the appointment or not cancelled at all.

You can see our available appointments in our online booking system . On the page, select a person or service, your city or region and the desired date, and the page will display the available appointments. Occupational health customers can log in to the occupational health booking system by selecting “Occupational health” at the top of the page and filling in the required information.

Not all appointments can be booked online. You can also ask about available appointments by contacting Mehiläinen's customer service by phone at 010 414 00 (local network rate/mobile charge) (open 24/7) or in our chat service.

You can book a health examination by logging in to the online booking system of occupational healthcare; go to “Occupational health” at the top of the page and fill in the required information. The booking system will suggest appointments with your occupational health nurse. You can see the durations of health examination by clicking on the drop-down menu “Vastaanotto” (‘Appointment’) above the appointments and selecting the instructed duration.

You can also contact our customer service for available appointments by calling 010 41400 (local network rate/mobile charge) (open 24/7) or by sending us a message in the chat service of our online booking system.

You can find the payment commitment form on our website.

You can find the patient information form for your health examination on our website.

Contact our customer service, your occupational health nurse or your employer for more information on the content of your occupational health agreement. You can contact our customer service by phone at 010 414 00 (local network rate/mobile charge) (open 24/7) or by sending us a message in our chat service.

If the login fails and the system does not recognise you as an occupational health customer, please contact your employer. You can also contact our customer service at 010 414 0666 (local network rate/mobile charge) (open 24/7) or send us a message in our chat service.

You can try updating or changing your browser. However, if the problem persists, you can send us feedback or contact our customer service (010 414 00 (local network rate/mobile charge), open 24/7) or our chat service. You can also contact the healthcare professionals in our customer service via WhatsApp, Facebook or Twitter. We are online on social media every day from 8 a.m. to 4 p.m.

You can log in and book an occupational health appointment in our online booking system. Click the “Occupational health” link at the top of the page and enter your information. If you are unable to log in and the system does not recognise you as an occupational health customer, please contact your employer. You can also contact our customer service by phone at 010 414 00 (local network rate/mobile charge) (open 24/7) or by sending us a message in the chat service.

You can view your appointments by logging in to the OmaMehiläinen service or by using the OmaMehiläinen app. You can also contact our customer service by phone at 010 414 00 (local network rate/mobile charge) (open 24/7) or by sending us a message in our chat service.

Your employer has specified which services are covered by your occupational health care agreement. The booking button is displayed in orange with the text ‘Be prepared to pay for the visit yourself’ if the service you have selected in the online booking system is not included in the occupational health care agreement or if the system cannot reliably determine whether the service is included in the agreement. If the service booked is not included in the agreement, you will have to pay for the costs yourself.

If you need to verify this, you can check with your employer or call Mehiläinen’s occupational health service number, +359 10 414 0666.

You can book a longer appointment if you have been instructed to do so. If you are booking an appointment for a health examination with an occupational health nurse, log in to the booking page by following the “Occupational health” link at the top of the online booking system. Select your occupational health nurse and the instructed duration in the “Vastaanotto/Terveystarkastus” (‘Appointment/Health Check’) section. If you need a longer appointment with a nurse, please contact our customer service at 010 414 00 (local network rate/mobile charge) (open 24/7).

If you need to book a longer appointment, you can book two back-to-back appointments, if you have been instructed to do so. If you are booking an appointment for a health examination with an occupational health nurse, log in to the booking page by following the “Occupational health” link at the top of the online booking system . Select your occupational health nurse and the instructed duration in the “Vastaanotto/Terveystarkastus” (‘Appointment/Health Check’) section.

If you need a longer appointment with a nurse, please contact our customer service at 010 414 00 (local network rate/mobile charge) (open 24/7) or in the chat service of our online booking system

The price of an appointment consists of the physician’s fee, any tests and referrals and the outpatient fee. See our general price lists. You can also ask about the prices by contacting our customer service at 010 414 00 (local network rate/mobile charge) (open 24/7) or by sending us a message in our chat service. You can also contact the healthcare professionals in our customer service via WhatsApp, Facebook or Twitter. We are online on social media every day from 8 a.m. to 4 p.m.

You can find the professional’s prices by searching for the doctor by name or in the online booking system by finding an available appointment and clicking on the doctor's name. For more information, please see our price list. You can also ask about our prices by contacting our customer service by phone at 010 414 00 (local network rate/mobile charge) (open 24/7) or by sending us a message in our chat service. You can also contact the healthcare professionals in our customer service via WhatsApp, Facebook or Twitter. We are online on social media every day from 8 a.m. to 4 p.m.

The prices of the most common dental treatments can be found in the dental care price list. The dentist will tell you the price of your entire treatment period during your dental check-up.

If you pay for your visit personally, you can use cash, debit and credit cards as a means of payment at Mehiläinen. We accept Visa, MasterCard, American Express, Diners Club and Visa Electron. Learn more about our payment policy.

Below the appointment-booking calendar, select the provider of the service voucher or the payment guarantee from the drop-down menu in the ‘Additional search criteria’ field. The online booking system takes your selections into account and suggests services that can be paid for with the selected method of payment.

Private customers can contact us about invoices by calling 010 414 0505 (local network rate/mobile charge) (Mon–Fri from 8 a.m. to 4 p.m.) or by sending an e-mail to laskutus.info@mehilainen.fi.

Corporate customers can contact us about invoices by calling the occupational healthcare invoicing number 010 414 4244 (local network rate/mobile charge) (from 9 a.m. to 1 p.m.) or by sending an e-mail to laskutus.tyoterveys@mehilainen.fi

In complaints related to insurance billing, please call 010 414 4545 (local network rate/mobile charge) or send an e-mail to vakuutus.laskutus@mehilainen.fi.

You can see the prices of service numbers on our website.

We recommend renewing your referral by contacting the doctor responsible for your care, but you can also make an appointment with another professional or contact a doctor via the Digital Clinic.

Referrals to laboratory tests, X-rays and physiotherapy are valid for one year. Occupational health referrals to specialists and occupational physiotherapists are valid for three months.

You can find your open referrals by logging in to the OmaMehiläinen service or by using the OmaMehiläinen app.

Unless otherwise agreed with your doctor, you can eat a light meal and drink a little and take any medicines you may need before sampling. If necessary, you can check here for tests that require fasting.

If you pay for the test personally, you may not need a referral from your doctor. Please note, however, that without a referral, you will not receive Kela compensation and insurance companies will not reimburse you for the expenses. When arriving at the laboratory, make sure you are able to tell the laboratorians which tests you want taken.

Some test results can be viewed in the OmaMehiläinen service . We recommend contacting the professional who gave you the referral by leaving a call request or making an appointment so that the professional can explain your results.

We recommend renewing your referral by contacting the doctor responsible for your care, but you can also make an appointment with another professional or contact a doctor via the Digital Clinic.

From the main page of the online booking system, select either ‘Private customer’ or ‘Occupational-health’, as appropriate. By default, the service offers appointments with a general practitioner for private customers for the same day. The service also bases its appointment suggestions on your location, which is determined automatically. For occupational health customers, the service offers appointments with the designated occupational health nurse at the designated main clinic by default.

Enter the name of the health-care professional or the desired service (speciality) directly in the predictive ‘Person or service’ search field. If you click ‘Change’, you can also select the service from a drop-down menu. Refine the search by entering the area, city or clinic in the ‘Clinic or region’ field. Select a suitable date from the calendar. If appointments meeting your other search criteria are available, the date will be displayed in green.

You can easily cancel your appointment 24 hours in advance in the OmaMehiläinen service . If you have booked your appointment online, use the cancellation link in the e-mail confirmation to cancel the appointment.

You can also cancel your appointment by calling our customer service at 010 414 00 (local network rate/mobile charge) (open 24/7) or our service number 020 33 4400 (Mon–Sun from 6 a.m. to 10 p.m.). Dental appointments can be booked or cancelled by calling 010 273 8000 (local network rate/mobile charge) (open 24/7).

Our customer service chat is also available. We reserve the right to charge a fee for services cancelled later than 24 hours before the appointment or not cancelled at all.

If desired, click ‘Additional search criteria’ to refine your search.

Click ‘Select’ to select a suitable appointment. Complete the requested payment and contact details and click ‘Confirm appointment’. You will receive a confirmation of your appointment by e-mail. If desired, you can also request an SMS confirmation to your mobile phone. Should you not receive a confirmation or you cannot make an appointment, please contact our customer-service staff by telephone on 010 414 00 (local network rate/mobile charge). Your appointment details are also available in the OmaMehiläinen service at www.omamehilainen.fi or in our iPhone mobile application, available for download in the App Store.

When confirming your appointment, please make sure that the e-mail address you provided is correct. The confirmation e-mail will be sent to the address you provide when booking an appointment. If the address is correct, please check your junk mail folder and any other mailboxes (such as that for promotions). If the appointment confirmation has been placed in junk mail or another mailbox, we recommend specifying Mehiläinen as a trusted sender.

You can book no more than 10 appointments. After making an appointment, you can start making another appointment by clicking the ‘Make an appointment for the same patient’ button. If you want to make an appointment for a family member, for example, select ‘Make an appointment for another patient’.

You can book an appointment for another person, such as a child of yours or another family member. Don’t forget to provide the name and identity code of the person for whom you are booking an appointment in the appointment details.

Our online booking system is available at https://ajanvaraus.mehilainen.fi. You can also access the online booking system by clicking ‘Book an appointment’ or ‘Online booking’ on the home page at https://www.mehilainen.fi/en. You can also book an appointment through the OmaMehiläinen service at www.omamehilainen.fi or through our iPhone mobile application, available for download in the App Store.

Your employer has specified which services are covered by your occupational health care agreement. The booking button is displayed in orange with the text ‘Be prepared to pay for the visit yourself’ if the service you have selected in the online booking system is not included in the occupational health care agreement or if the system cannot reliably determine whether the service is included in the agreement. If the service booked is not included in the agreement, you will have to pay for the costs yourself. If you need to verify this, you can check with your employer or call Mehiläinen’s occupational health service number, 010 414 0666 (local network rate/mobile charge).

After clicking ‘Additional search criteria’, you can select the health-care professional’s language skills from a drop-down menu. The online booking system will then show the appointments available with people who possess the language skills you have selected.

The service’s interface adapts to the display size of the terminal you are using, so the service should be pleasant to use even with a smartphone or a tablet. The online booking system is available at https://ajanvaraus.mehilainen.fi. It can also be accessed through the home page at https://www.mehilainen.fi/en. For convenience, you can save the address of the service in the favourites or bookmarks of your mobile device or tablet. Download the OmaMehiläinen mobile application from the App Store to your iPhone, and booking appointments with familiar health-care professionals will be even easier.

Adjacent to the photograph of the physician, a customer rating, such as a 9.1/10, is shown for the physician. The customer rating is the average value of the ratings the physician has received during the Net Promoter Score (NPS) survey, and this average is then compared to the best possible average of 10. The rating is shown, if a minimum number of survey responses has been received. The quotations are recommendations that our customers have provided for the physicians.

More information on the NPS survey

• The agreement is valid until further notice.
• Invoicing of monthly payments: first 3 months in advance and then once a month afterwards.
• The incurred outpatient fees are invoiced once a month.
• You can also request an electronic invoice from your bank.
• You can terminate the agreement at the end of the current invoicing period. Information about the termination must be received by Mehiläinen by the final day of the invoicing period.
• Individuals whose occupational health care services are provided by Mehiläinen cannot enter into a Health Care Agreement.
• Read the terms and conditions.

• Helsinki: Forum, Töölö, Ympyrätalo and Itäkeskus
• Espoo: Leppävaara and Matinkylä
• Vantaa: Kielotie (Tikkurila) and Myyrmäki
• Hamina
• Hanko
• Hyvinkää
• Hämeenlinna
• Jyväskylä
• Karis
• Karhula
• Karkkila
• Kokkola
• Kotka
• Kouvola
• Kuopio
• Lahti
• Lappeenranta
• Lieto
• Lohja
• Nummela
• Oulu (Kauppurienkatu)
• Pori
• Raisio
• Rauma
• Riihimäki
• Salo
• Seinäjoki
• Ekenäs
• Tampere (Finlayson)
• Turku: Kauppiaskatu and Neo
• Vaasa

When you buy the Health Care Agreement as a gift, you pay the monthly fees for the service at the same time for the period you have chosen (3 months, 6 months or 12 months). The recipient of the gift must pay the outpatient fees incurred by appointments with the general practitioner (EUR 29,90 per appointment).

The agreement expires at the end of the current invoicing period if the termination has been notified to Mehiläinen Oy by the last day of the current invoicing period at the latest.

The notice of termination can be sent by e-mail to terveyssopimus@mehilainen.fi or by mail with a form to: Mehiläinen asiakaspalvelukeskus/Terveyssopimustiimi, Yliopistonkatu 14a, 4. krs, 20100 Turku.

You can change your personal doctor or health coach whenever you like. The services of personal doctors and health coaches are available from the clinics listed in the service. All personal doctors and health coaches can be found on our website. You do not need to inform Mehiläinen separately if you want to change your expert. All general practitioners and nurses of all clinics of Mehiläinen are available with the health care agreement.

The amount of appointments available varies between doctors as each doctor decides on these themselves. Check the online booking system to see the appointments available. Appointments with most personal doctors included in the health care agreement can be scheduled very quickly, even on the same day or by the following day.

A primary clinic located closest to your home, for example, is defined in the health care agreement. You can select your personal doctor and health coach from this clinic. You can also contact any Mehiläinen clinic anywhere in Finland in acute cases of illness, for example. The Digital Clinic doctors and nurses are available in the OmaMehiläinen service 24/7 wherever you have access to the internet.

We recommend starting the services with an introduction by a health coach and a health examination, but you can also see a general practitioner first and then meet with a health coach.

The tests and examinations required to monitor your condition or treat a disease are always determined by a doctor or a nurse. The tests and examinations are included in the monthly fee of the health care agreement if they are considered necessary and a doctor or a nurse issues a referral for them. Therefore, we cannot promise in advance that a certain test or examination is included in the monthly fee with full certainty. However, it is likely that, if an expert that has treated you previously has considered a regular examination or test to be necessary, the Mehiläinen expert will come to the same conclusion.

The monthly fees are invoiced accordingly: the first three months are invoiced in advance after the agreement is signed and the subsequent months are invoiced afterwards on a monthly basis. The accumulated outpatient fees of appointments with general practitioners are invoiced afterwards on a monthly basis. The first invoice will be sent to you at the beginning of the month after the start of the agreement, including the monthly fees for two full months and the days of the first month during which the agreement has been valid. This invoice also includes the outpatient fees accumulated from appointments with general practitioners. The monthly fee and outpatient fees will be invoiced afterwards on a monthly basis from the second invoice onwards.

Any changes to outpatient fees will not be reported separately as the currently valid Mehiläinen price list is always applied. If we make changes to the monthly fees of the health care agreement, we will notify you at least one month in advance and the new prices will be valid from the beginning of the next invoicing period at the earliest. If you do not agree to the increase of the monthly fee, you have the right to terminate the agreement according to the termination terms and conditions.

If you have a Finnish personal identity code, you can make a Health Care Agreement. As the health care agreement includes fixed fees for health care services, they are not included in the Kela reimbursement scheme. Consequently, any Kela reimbursements lost due to living abroad do not affect the services accessed with the health care agreement. If you access any services not included in the health care agreement that may involve a Kela reimbursement, such as the services of specialists, you will not be entitled to the reimbursement and you will have to pay the service fee in its entirety.