Service voucher – using a service voucher at Mehiläinen
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How to access doctor’s appointments
We want to provide help and support with matters and questions related to doctor’s appointments. Welcome to Mehiläinen!
Remember this before your appointment
1
Registration for appointments
Please arrive 10 minutes before your scheduled appointment. You can register through the OmaMehiläinen application, by showing your Kela card or identity card at the registration kiosk, or you can register at the service desk.
If you are using Mehiläinen’s services for the first time, you should register at the service desk. You will be given a form concerning the shared use of patient registers, which you can fill in while waiting.
If you have any respiratory tract symptoms, register with the OmaMehiläinen app, if possible.
2
Instructions for respiratory tract symptoms
For assessing mild respiratory tract infection symptoms, we recommend using Digital Clinic. We kindly ask you to postpone any non-urgent appointments until after a possible respiratory tract infection, if possible. Wear a mask (surgical mouth-nose cover) if you have respiratory tract infection symptoms.
3
Cancelling an appointment
Please cancel at least 24 hours before the appointment. If you fail to cancel an appointment or cancel it too late, you may be charged a fee.
You can cancel the appointment in the OmaMehiläinen app or by email via the cancellation link provided in the appointment confirmation message.
Learn more about OmaMehiläinen
You can also cancel the appointment by phone by calling our customer service: +358 (0)10 414 00 (local network rate/mobile charge).
Mehiläinen’s healthcare services are always with you
OmaMehiläinen is Mehiläinen’s secure and free service, which makes it easier for you and your family to access our health services. Through OmaMehiläinen, you have access to the Digital Clinic remote appointments, for help with all your health concerns, 24/7.
Frequently asked questions
In most cases, the final price for a doctor’s appointment can only be specified when all the necessary examinations and treatments have been completed.
You can see the average doctor’s fees in the price list. If you bring your Kela card to the clinic, the Kela reimbursement will be deducted from the final sum before you pay.
You can find the physician-specific prices in our appointment booking service under the physician’s information.
If you are paying for the doctor’s appointment yourself, you can pay:
- with a chip card, either as a debit payment directly from your bank account or as a credit payment. Magnetic strip cards can no longer be used.
- in instalments if the sum to be paid is large.
Please note that we do not accept cash payments.
The opening hours of our medical clinics can be found on our location pages and the online appointment booking service.
The location pages also include the addresses of medical clinics, instructions for arriving for your appointment and a map.
You can check your nearest Mehiläinen medical clinic in the location search. If you need help finding your nearest location, you can also contact our customer service by phone at +358 (0)10 414 00 (local network rate/mobile charge).
You can quickly find the next available doctor's appointment in our online appointment booking service.
The online system shows available appointments for every city and clinic. If there are no available appointments for your preferred time, the system will suggest the nearest location that has the next available times.
Go to online appointment booking
If necessary, our customer service is also open 24/7 and available by chat or phone on +358 (0) 10 414 00 (local network rate/mobile charge).
Certain Mehiläinen locations offer general practitioner’s services and acute injury care services that can be accessed without booking an appointment.
You can check if a clinic offers these services by going to the online booking service and typing “General practitioner” or “Acute injury care” in the “Service or specialist” field and your preferred location in the “Location or remote appointment” field.
If necessary, you can also contact our customer service by phone on +358 (0)10 414 00 (local network rate/mobile charge) or by sending us a message in the chat service of our online appointment booking system.
If you do not have a Finnish personal identity code or the online appointment booking system does not recognise the information you have entered, please contact our customer service on +358 (0)10 414 00 (local network rate/mobile charge) or via the chat service of the online appointment booking system.
If you cannot find a suitable appointment, you can always contact our customer service for advice. We will always try to find the best solution for you in your situation. You can contact our customer service by phone on +358 (0)10 414 00 (local network rate/mobile charge) or by sending us a message in the chat service. Open around the clock every day of the year.
