Instructions for using the services
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Using Hammas Mehiläinen’s services
We want to provide help and support with matters and questions related to dental hygienist and dentist’s appointments. Welcome to Hammas Mehiläinen!
Things to note before your appointment
1
Registration for appointments
Please arrive 10 minutes before your scheduled appointment. You can register with the OmaMehiläinen app or by scanning your Kela card at the self-registration machine, or you can register at the service desk.
Please come to the appointment only if you are healthy. If you have symptoms of a respiratory infection, such as a cough, sore throat, or fever, please reschedule your appointment and come when you are well. Also, reschedule if you have an active cold sore.
If you are using Mehiläinen’s services for the first time, you should register at the service desk. You will be given a preliminary information form, which you can fill in while waiting.
2
Payment methods
At Hammas Mehiläinen, you can use a variety of payment methods. Take a look at the different payment and financing services we offer and choose the one that suits you best.
Available payment methods:
- debit and credit cards (Visa, MasterCard, American Express, Visa Electron)
- Mehiläinen Invoice
- Mehiläinen Instalment payment
- Mehiläinen gift card
- Edenred
- Epassi
3
Cancelling an appointment
Please cancel at least 24 hours before the appointment. If you fail to cancel an appointment or cancel it too late, you may be charged a fee.
You can cancel the appointment in the OmaMehiläinen app or by email via the cancellation link provided in the appointment confirmation message.
Learn more about OmaMehiläinen
You can also cancel your appointment by phone by calling our customer service on +358 (0)10 273 8000 (local network rate/mobile charge).
Open Mon–Fri from 7 a.m. to 8 p.m. and Sat–Sun from 8 a.m. to 8 p.m.
Remote help from Oral Health Digital Clinic
Quick help and guidance without the need to book an appointment
Open every day from 8 a.m. to 8 p.m.
Advice, self-care instructions and recommendations for further treatment
Price €49
Frequently asked questions
In most cases, the final price can only be specified when all the necessary examinations and treatments have been completed.
You can see the average fees in the price list. If you bring your Kela card with you to your Hammas Mehiläinen appointment, the Kela reimbursement will be deducted from the final sum before you pay.
If you are paying for the appointment yourself, you can pay with:
- debit and credit cards (Visa, MasterCard, American Express, Visa Electron)
- Mehiläinen Invoice
- Mehiläinen Instalment payment
- Mehiläinen gift card
- Edenred
- Epassi
Please note that we do not accept cash payments.
If you visit our clinic and do not pay for your appointment using the available payment methods, we will send you an invoice for your appointment. The invoicing fee is €5.20.
The opening hours of Hammas Mehiläinen clinics can be found on our location page and the online appointment booking service.
The location page also includes the addresses of our clinics, instructions for arriving for your appointment and a map.
You can find your nearest Hammas Mehiläinen clinic in the location search. If you need help finding your nearest clinic, you can also contact our customer service by phone on +358 (0)10 273 8000 (local network rate/mobile charge). Our customer service is open Mon–Fri from 7 a.m. to 8 p.m. and Sat–Sun from 8 a.m. to 8 p.m.
You can quickly find the next available appointment in our online appointment booking service.
The online system shows available appointments for every city and clinic. If there are no available appointments for your preferred time, the system will suggest the nearest location that has the next available times.
Go to online appointment booking
If you need help, you can also contact our customer service by chat or phone on +358 (0)10 273 8000 (local network rate/mobile charge). Our customer service is open Mon–Fri from 7 a.m. to 8 p.m. and Sat–Sun from 8 a.m. to 8 p.m.
If you do not have a Finnish personal identity code or the online appointment booking system does not recognise the information you have entered, please contact our customer service on +358 (0)10 273 8000 (local network rate/mobile charge). Our customer service is open Mon–Fri from 7 a.m. to 8 p.m. and Sat–Sun from 8 a.m. to 8 p.m. You can also ask for help via the online appointment booking chat.
If you cannot find a suitable appointment, you can always contact our customer service for advice. We will always try to find the best solution for you in your situation. Our customer service is available by phone on +358 (0)10 273 8000 (local network rate/mobile charge). The service is open Mon–Fri from 7 a.m. to 8 p.m. and Sat–Sun from 8 a.m. to 8 p.m. You can also ask for help via the online appointment booking chat. The chat is open every day around the clock.
