Working Life Services — working life influencer
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Customer satisfaction
The continuous measurement of customer satisfaction provides guidelines for the development of our operations.
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Surveys show that our customers are satisfied
According to the results of the 2024 customer satisfaction survey, our customers are pleased with the following themes in their cooperation with Mehiläinen:
Occupational health care cooperation
Representatives of large corporate customers find the occupational health care cooperation easy and efficient.
Occupational health team
Cooperation with the occupational health team is perceived as reliable and open.
Occupational health agreement
Occupational health agreements are perceived to meet the needs of the companies and are successfully complied with.
Taloustutkimus 2024: Mehiläinen is the most recommended company in the occupational health sector
The survey was carried out in late 2024 and evaluated eight occupational health operators. Corporate decision-makers rate Mehiläinen at the top of the occupational health sector:
- Digital services
- Expertise and quality
- Services for companies
According to the survey, Mehiläinen also offers the best customer experience in the industry for its customers using occupational health services.
Mehiläinen’s occupational health services received the highest Net Promoter Score (NPS) in the industry among respondents.
Business image of occupational health care services, 10/2024, Taloustutkimus (N=1009).
Employee satisfaction of our customer companies (NPS)
We measure customer experiences with the internationally applied Net Promoter Score (NPS) index. The NPS index may be anything between -100 and +100. An NPS index of more than 50 is considered to be very good. NPS measurement is part of Mehiläinen's quality system.
NPS result number is 91.
Our customers recommend Mehiläinen
The higher the index is, the more customers say that they can recommend Mehiläinen.
How do we measure customer satisfaction?
Our customers are always at the heart of occupational health care cooperation. We aim to collect extensive information about our customers’ experiences and satisfaction so that we can develop our services and operations according to our customers’ needs. We also consider our customers’ participation in the development of services to be absolutely valuable.
Every year, we conduct national customer satisfaction surveys in which the representatives and contact persons of all our corporate customers can share their experiences related to occupational health cooperation, quality, the Working Life Services package and other themes related to occupational health activities.
In the transition survey and telephone interviews, we discuss how the occupational health cooperation has started in order to identify the successes of the early stages of the customer relationship and any issues requiring action.
In cooperation with our customers, we organise regular steering group and cooperation meetings focusing on occupational health cooperation, its current situation and possible changes. After the meetings, we send a feedback survey to the participants.
Mehiläinen’s continuous customer experience-based Net Promoter Score (NPS).
Annual survey conducted by Taloustutkimus to assess the largest operators in the occupational health sector.
A co-development platform consisting of decision-makers from our corporate customers, where decision-makers can influence the development of Working Life Services’ operations and services through changing surveys.
Our customers' experiences of Working Life Services
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Caverion ’s work productivity increases through work ability management
Tight-knit and open cooperation with Mehiläinen has improved occupational well-being.
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Compass tools support CGI in building a healthy working life
More effective management of work ability with the help of the Superior’s Compass.
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Telia Finland
Telia Finland carried out a business-specific workplace survey as part of its business development.
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Reduced sickness-related absences in ISS Palvelut
Reduced sickness-related absences – This is how ISS Palvelut and Mehiläinen overhauled the treatment of musculoskeletal disorders
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Check out our other interesting customer references!
