Sustainability Programme and Reports
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Responsibility in occupational health cooperation
Developing more responsible working life together with our customers
The values of Working Life Services are based on Mehiläinen’s values and responsibility themes. Our goal is to create value for our corporate customers and society by helping our corporate customers build and maintain workplaces that are safe and support occupational well-being. In occupational health care cooperation, we promote and support the health and well-being of our corporate customers’ personnel.
We monitor the implementation of the responsibility of our cooperation using, for example, the health percentage* of our corporate customers and the Net Promoter Score** (NPS) provided by them. An important indicator for monitoring the implementation of responsibility and quality is the experience of individual occupational health customers after an appointment; whether they feel they are coping better with their illness or ailment.
Occupational health supports organisations in implementing the responsibility strategy
Social responsibility is an important part of organisations’ responsibility strategy, and its goals often consist of various personnel management topics that occupational health care supports organisations in achieving. Our diverse and comprehensive services are divided into the following themes:
Employee well-being
Services that maintain and promote work ability, health and occupational safety.
Personnel competence
Strengthening the competence and motivation of the personnel through the development and promotion of the work community.
Personnel management
Developing early support in supervisory and management work to maintain the work ability of the personnel.
In responsible occupational health cooperation:
Supporting the work ability, health and occupational safety of the personnel, which promotes the overall well-being of the personnel and is a key part of companies’ social responsibility.
Developing the well-being of work communities and individuals, which in turn promotes learning and development.
Supporting supervisor and management cooperation in early support, which helps to identify and address potential problems in time.
At the heart of responsible occupational health cooperation is multidisciplinary teamwork, which ensures timely, effective and cost-efficient operations.
Developing responsible occupational health cooperation
The customer’s needs and goals are at the heart of the development of responsible occupational health care cooperation, as well as other occupational health care activities. Below is an example of how we can cooperate to build responsible occupational health cooperation and support the customer in concretising and achieving the goals of their responsibility strategy:
1
Orientation
Together with the customer, we study their organisation’s responsibility themes and goals.
2
Discussion and identification
Through discussion, we identify which themes related to the well-being and work ability of the personnel are reflected in the organisation’s responsibility goals.
3
Planning and agreement
Plan how occupational health cooperation can support the customer in achieving the set responsibility goals in different ways. In addition, it is agreed how we can support the customer organisation in achieving their sustainability goals, such as by intensifying current cooperation and development work.
* The health % describes the ratio of employees not on sick leave to the total number of employees during a certain period of time (usually 6 months or 12 months).
** The Net Promoter Score (NPS) measures how likely customers would recommend the service to others on a scale of -100 to 100. In Working Life Services, we measure the NPS of private customers, supervisors and corporate decision-makers. To ensure the uniformity of our services, we measure the NPS in our customer base separately, including among large companies and SMEs.
